TripShopper ("we", "us", or "our") is committed to protecting and respecting the privacy of all individuals who use our website, mobile applications, and related services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, store, and share personal data, and describes the rights available to you under applicable data protection laws.

Please read this policy carefully. By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Who This Policy Applies To

This Privacy Policy applies to all individuals whose personal data is collected or processed by TripShopper, including:

•       Registered and unregistered users of the Platform

•       Individuals who enquire about or use our services

•       Subscribers to our mailing list or marketing communications

This policy applies to natural persons only and does not apply to legal entities. It does not extend to the data practices of any third-party websites, vendors, or service providers linked from or integrated with our Platform.

2. What Personal Data We Collect

We may collect the following categories of personal data:

a) Data You Provide Directly

•       Name and contact information (e.g. email address, telephone number)

•       Account registration details

•       Communications you send to us, including support queries and feedback

b) Data We Collect Automatically

•       Device information — including IP address, device ID, browser type, and operating system

•       Usage data — including pages visited, time and date of visits, duration on pages, and click activity

•       Referral data — how you arrived on our Platform (e.g. via a search engine or advertisement)

•       Technical error logs and crash reports

We do not collect or process sensitive personal data, such as data relating to health, religion, political beliefs, or similar categories.

Our Platform is intended for general public use and is not directed at children under the age of 14. We do not knowingly collect personal data from children.

3. How We Use Your Personal Data

We use personal data collected through our Platform for the following purposes:

•       To provide, operate, and improve our travel search and comparison services

•       To facilitate bookings made through the Platform by sharing relevant details with the applicable third-party vendor

•       To personalise your experience and tailor search results to your preferences

•       To send you marketing communications, newsletters, or special offers — only where you have consented or requested these

•       To respond to your queries and provide customer support

•       To comply with our legal obligations

We will only collect and process personal data to the extent necessary for the purposes described above. If you choose not to provide certain personal data, we may not be able to deliver all aspects of our services.

4. Sharing Personal Data with Third Parties

TripShopper does not sell, rent, or trade your personal data to third parties for their own commercial purposes.

We may share your personal data with third parties in the following limited circumstances:

•       With travel vendors and service providers (e.g. airlines, hotels, car rental companies) solely for the purpose of completing a booking or transaction you have initiated

•       With our trusted technology and service partners who assist us in operating our Platform, strictly under confidentiality obligations and only as necessary to provide those services

•       Where required by law, regulation, or legal process

•       In the event of a business transfer, merger, or acquisition, where personal data may be transferred as part of the business assets

When you interact with third-party websites accessed via links on our Platform, those third parties operate under their own privacy policies. TripShopper has no control over and accepts no responsibility for those third parties' data practices. We encourage you to review the relevant privacy policies before providing any personal information to a third-party site.

5. Cookies and Tracking Technologies

TripShopper uses cookies and similar tracking technologies on our Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and improve your experience.

We use cookies for the following purposes:

•       Essential cookies — necessary for the operation of our Platform

•       Analytics cookies — to understand how users interact with our Platform and to improve our services

•       Advertising cookies — to display relevant third-party advertisements based on your browsing activity

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Platform. For further information on cookie management, please refer to your browser's help documentation.

6. Data Retention

We retain your personal data for no longer than is necessary for the purposes for which it was collected, and in accordance with any applicable legal retention requirements. The specific retention period will vary depending on the type of personal data and the purpose for which it was collected.

Once personal data is no longer required, we ensure that it is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure, or misuse. However, no data transmission over the internet can be guaranteed to be entirely secure, and we cannot guarantee the security of data transmitted to or from our Platform.

8. Your Rights

Subject to applicable law, you may have the following rights in relation to your personal data:

•       The right to access the personal data we hold about you

•       The right to request correction of inaccurate or incomplete data

•       The right to request deletion of your personal data

•       The right to object to or restrict certain processing activities

•       The right to withdraw consent at any time where processing is based on consent

To exercise any of your rights or to raise a complaint regarding our processing of your personal data, please contact us at: [email protected]

9. Social Media

If you engage with TripShopper's official social media pages (for example by commenting or posting), any data you share via those platforms is subject to the privacy policy of the relevant social media provider. TripShopper and its partners may process data shared via social interactions in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We review and update this Privacy Policy periodically to reflect changes in our practices or applicable law. We reserve the right to amend this policy at any time. We encourage you to check this page regularly for updates. Continued use of our Platform following any changes constitutes your acceptance of the updated policy.

11. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us at:

Email: [email protected]